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It’s not their product that determines their success or failure. This is the quality of customer service they provide to their customers. American businesses lose approximately $83 billion in revenue each year, all because they fail to provide quality support to existing customers. It's not over yet. 56% of customers were dissatisfied with the quality of service and support provided and said they would refuse to do business with the company again. Another 25% would strongly discourage their family and friends from doing business with you.
Providing Support On the other hand, when businesses take the time to ensure that their customers receive Bahamas WhatsApp Number excellent customer service, they enjoy the following statistics: 85% of customers will choose to stay despite some form of inconvenience Still stay true to your brand. 73% of customers will fall in love with your brand. 62% of B2B customers would come back to spend more. 42% of B2C customers will become repeat buyers and increase their spend. The key to providing excellent customer service to your potential and existing customers is ensuring you provide them with the support they need quickly and in a friendly manner.
Investing in support system tools like live chat software can significantly improve your brand’s customer service. These ensure your customers can quickly engage with you and have their concerns and questions addressed in real-time, while still providing them the benefits of a one-to-one experience. 4. Create a Customer Loyalty Program Another effective way to improve your brand’s customer retention and increase customer loyalty is to create a customer loyalty program. Loyalty programs work in two ways. First, by giving something back, you make them feel valued and that you sincerely appreciate them doing business with you.
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